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Payment and Security

InterwoodMobel.com ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

What are the payment options which Interwood Mobel provides me?
• At Interwood Mobel you can shop with any of your Visa, MasterCard Debit/Credit Cards on our website.

Can I shop at Interwood Mobel using an international credit card?
• Of course! You can use international Visa, MasterCard Debit/Credit cards while shopping at Interwood Mobel.

Do you offer Payment on Delivery options (Cash / Card)?
• No, currently this payment option is not available.

What should I keep handy for my online transaction?
1. Be sure that your Credit/Debit Card is active for online payments.
2. Make sure that your pop-up blocker is disabled.
3. Keep your card which has the details of card holder name, number, CVV and expiry date.

Is it safe to use my credit card, debit card or net banking?
• Absolutely. Shopping with Interwood Mobel is completely safe. Transactions with Interwood Mobel are via the payment gateway CyberSource, which is PCI DSS Compliant.

Does InterwoodMobel.com store my card or account information?
• InterwoodMobel.com does not collect or store your account information at all. Your transaction is authorized by CyberSource and subsequently by Visa/MasterCard directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

Will I be asked to share card information, account information or passwords over phone or email?
• The Interwood Mobel team will never request you to share any of your payment details over email or over phone.

What other things should I keep in mind during an online transaction?
1. Never press the browser back button when the transaction is still currently being done.

How will transactions on Interwood Mobel appear on my Credit Card / Bank statements?
• All transactions on InterwoodMobel.com will be under the heading of "InterwoodMobel.com" on your Credit Card / Bank statements.

What should I do if a transaction fails?
• Transactions could fail due to multiple reasons. Please check for the following:
1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to esales@InterwoodMobel.com